FAQ 2016-10-27T14:44:34+00:00

Frequently Asked Questions

Team rooms

If I book a team room of 6 people, can I seat 7 or 8 people in the same room as I have booked the whole room?

Dedicated seat / ultimate plan

What is the meaning of dedicated?

Why should I take a 24-hour seat? Dedicated seat? What is the concept?

What is the cost per seat for Ultimate plan?

How many hours is the conference room available in Ultimate Plan?

Coworking membership / Professional plan

What is Professional Membership?

What is the cost per seat?

If I want to come from 12 noon to 12 midnight?

How many people are allowed in one seat?

What if I want to book conference room after I have exhausted my monthly quota?

Virtual Office

What is the price of Virtual Office?

What is available in virtual office plan?

What are the locker charges?

What is the cost of conference room / meeting room?

Boss cabin

What is the price of 1 Boss Cabin?

How many people allowed in the boss cabin?

Will the office boy service tea?

How many hours is the conference room available with Boss Cabin?

What if I want to book conference room after I have exhausted my monthly quota?

Day pass

What exactly is a “daily workspace”?

What is cost of day pass

How many hours of conference room / meeting room is available with 1 Day Pass?

What is the cost of conference room / meeting room?

What is the cost of a seat in the cafeteria?

Virtual office and Business address

What is Virtual Office / Office address add-on service?

Can I use an international location for my business address?

Can I change my business address to a different hustle location?

How many hours of Conference room / Meeting room available with Virtual Office?

Conference room

The capacity of conference rooms?

What is included in the conference room?

What hustle cowork locations are available to reserve conference rooms or workspace?

How many times can I book the conference room with my package?

What if I want to book conference room after I have exhausted my monthly quota?

What days and times can I book workspace or conference rooms?

How can I book daily workspace or conference rooms?

I booked a conference room and have several guests arriving for a meeting, how do they check in?

How long can I book a conference room for (i.e. is there a limit)?

Internet

What is internet speed?

What is the data download limit in fair use policy for the internet?

What is the cost of printouts?

Is crockery available?

Security deposit

Is there any security deposit that I need to pay for registration?

What is security deposit per seat?

Is there Service Tax on the security deposit?

I want my security deposit waived off. How can you help me do it?

General

Do I have access to Hustle Cowork common spaces to work whenever I’d like?

Can I advertise my brand / company / product at a Hustle Cowork facility?

What are your terms and conditions?

Who do I contact if I have an issue or need help?

Can I bring my dog with me to hustle?

How do I redeem Hustle benefits and discounts?

Am I able to book event space to hold a panel, networking mixer, etc in a hustle space?

How do I get on the waitlist for a permanent office or workspace?

Is the membership really month-to-month?

How does the billing process work?

Discounts and trial

Will I get any discounts if I register for a yearlong agreement?

What is 7 days’ free trial?

Cancellation policy

What is the cancellation policy or is there any notice period?

 

 

Team rooms

If I book a team room of 6 people, can I seat 7 or 8 people in the same room as I have booked the whole room?

If a room is designed for 6 people (for example) then only 6 people are allowed in that team room. Whereas if you want to hire interns, you may book their seat in the cafeteria for 50% of the regular coworking cost.

Dedicated seat / ultimate plan

What is the meaning of dedicated?

Dedicated seat mean that no one will sit o use your seating area till the validity of your membership. You name will be mentioned above the seat. You will have

  • A Dedicated seat
  • Permanent Locker included
  • 24×7 access to office

Why should I take a 24-hour seat? Dedicated seat? What is the concept?

If should consider a dedicated seat if you

  • Want to have time flexibility in your office hours as you have a 24×7 access to the office.
  • Locker is included with no extra cost.
  • If you are using desktop computers, private printer etc. you can just put in your seat, no worries.

What is the cost per seat for Ultimate plan?

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

How many hours is the conference room available in Ultimate Plan?

6 hours / seat /month

Pulse of 30 minutes

Coworking membership / Professional plan

What is Professional Membership?

 

What is the cost per seat?

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

If I want to come from 12 noon to 12 midnight?

Take a 24-hour plan

How many people are allowed in one seat?

1 person is allowed per seat. You can meet your clients or visitors in the meeting rooms. Meeting at your workstation are not encouraged in order to minimize the disturbance caused to fellow coworkers.

What if I want to book conference room after I have exhausted my monthly quota?

You can still book the conference room for an additional fee

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

Virtual Office

What is the price of Virtual Office?

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

What is available in virtual office plan?

No conference room

2 days 12 hours

What are the locker charges?

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

What is the cost of conference room / meeting room?

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.


 

Boss cabin

What is the price of 1 Boss Cabin?

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

How many people allowed in the boss cabin?

5

Office boy will service

Will the office boy service tea?

No. Only conference room and boss cabin

How many hours is the conference room available with Boss Cabin?

Boss cabin – 10 hour

What if I want to book conference room after I have exhausted my monthly quota?

You can still book the conference room for an additional fee

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

 

Day pass

What exactly is a “daily workspace”?

A daily workspace is a designated workspace in either a shared open desk area, an office or in one of our common areas with ample seating and work surfaces.

Daily workspace booking is subject to availability and specific hustle locations. Please try to reserve in advance when possible.

What is cost of day pass

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

How many hours of conference room / meeting room is available with 1 Day Pass?

Zero.

What is the cost of conference room / meeting room?

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

What is the cost of a seat in the cafeteria?

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

Intern space can be booked only if you have an ultimate or professional membership.

Virtual office and Business address

What is Virtual Office / Office address add-on service?

When signing up you will choose a “home” hustle location to use as your main business address. Our team will receive and securely store your mail and packages for pickup within 30 days.

When your mail arrives, you will be notified via email and the member network.

This plan does not include mail forwarding, and any mail left beyond 30 days will be returned to sender.

You also get 2 x day passes to come and work from your chosen Hustle Cowork locations.

Can I use an international location for my business address?

We do not have international locations as of yet.

Can I change my business address to a different hustle location?

Yes, you can contact us if you have any questions by submitting a request at our help center

How many hours of Conference room / Meeting room available with Virtual Office?

Zero

Conference room

What is the capacity of conference rooms?

The size of conference rooms is different at different locations. At Hargobind Enclave, Delhi we have 2 meeting / conference rooms of 6 and 8 seating capacities. For other locations please contact the community manager of your desired location.

What is included in the conference room?

Projector / TV, table, chair, internet, service.

What hustle cowork locations are available to reserve conference rooms or workspace?

All Hustle Cowork locations have conference rooms and meeting rooms available. Please see the location page on the website for most updated location contact details.

How many times can I book the conference room with my package?

The breakdown of credit usage is below:

Ultimate Plan – 6 hours / seat / month

Professional Plan – 6 hours / seat / month – available only in chosen shift time.

Boss cabin – 10 hour/ cabin / month

Team Room – 6 hours / seat / month

Virtual Office – No conference with the package. Can be booked separately. Contact community manager.

Day Pass – No Conference room / meeting room with the package. Can be booked separately. Contact community manager.

What if I want to book conference room after I have exhausted my monthly quota?

You can still book the conference room for an additional fee

Please see the pricing page for all pricing related questions. Prices are location based. Don’t forget to check the individual location page for correct pricing.

 

What days and times can I book workspace or conference rooms?

Hustle commons members have access to our locations during normal business hours, Monday through Friday, 9:00am – 6:00pm local time.

Conference rooms can be booked in 1-hour increments and can be canceled no later than an hour before the booking time or you will be charged.

The daily workspace must be booked for an entire day and can be canceled no later than 24 hours in advance or you will be charged.

How can I book daily workspace or conference rooms?

Members – Book conference room from the member portal or by directly talking to community management team.

Non-Members – Please fill the form on the website and make the payment online or by cash at a Hustle Cowork facility.

I booked a conference room and have several guests arriving for a meeting, how do they check in?

When you book a conference room, you will have the opportunity to register guests for your meeting. If that changes, you can also register your guests the day of (prior to your reservation) with our community management team. Upon arrival, they will check in at hustle reception and be escorted to your conference room by our reception team.

How long can I book a conference room for (i.e. is there a limit)?

Conference rooms must be booked for a minimum of 1 hour and can be booked for as long as it is available. Conference room booking is on a first come first served basis and is subject to availability.

 


 

Internet

What is internet speed?

We have a 3 tier internet backup. First, we have a leased line. Second, we have multiple connections of 16 Mbps. We have made sure of contingency by acquiring multiple connections from different vendors. Third, if all fails we have one 4g Wi-Fi dongles for every 10 users. The speed that we offer on paper is 4 Mbps download and 4 Mbps Upload.

What is the data download limit on the fair use policy for the internet?

We offer 1.5GB data usage per day per seat for all plans. There is no limitation on the number of the device you can use. There is no carryover or carry forward of the unused daily data quota. Team leaders have the ability to check the usage of the team member or tweak the daily data quota for an individual member of the teams by contacting the network admin for the same.

If you want to have more data available to you, you can buy it online from our intranet portal.

What is the cost of printouts?

B/w – Rs.5 per page, single side

Color – Rs.15 per page, single side

Is crockery available?

No. No plan at Hustle Cowork includes crockery like plates, spoons or tissue paper for cafeteria etc.

Security deposit

Is there any security deposit that I need to pay for registration?

Yes, only one monthly products.

What is security deposit per seat?

Equal to one month product cost

Is there Service Tax on the security deposit?

No

I want my security deposit waived off. How can you help me do it?

We wave off security deposit with 6-month advance payment for all monthly plans.

General

Do I have access to Hustle Cowork common spaces to work whenever I’d like?

Yes, if you are a member of Hustle Cowork, you have access to common space like the cafeteria, room gardens etc. as per your plan. Whereas if you are a non-member, to gain access to a hustle location you must book either a daily workspace or conference room.

Can I advertise my brand / company / product at a Hustle Cowork facility?

Yes, you can advertise you brand / company / product by putting a standee, a wall advertisement or through promotions during the event

Indoor Rs. 10,000 per month (2feet x 3 feet) – Spots available = 5

Standee below the stairs Rs. 5000/month – Spots available = 2

Ads on stairs – Rs. 5000 per month – Spots available = 6

Event promotion – Price on request. Variable dependent on the event.

 

What are your terms and conditions?

 

Who do I contact if I have an issue or need help?

If you have an issue or need help, you can submit by emailing us at [email protected] You can also ask for help from the community management team.

For billing, membership, and all other questions regarding your hustle commons membership you can contact us at our help center.

Can I bring my dog with me to hustle?

No, unfortunately, we are unable to accommodate your furry friend at this time.

How do I redeem Hustle benefits and discounts?

Once signed up and logged into the hustle member network you can view all benefits and discounts available to you at benefits.hustle.com.

Am I able to book event space to hold a panel, networking mixer, etc in a hustle space?

Yes, many of our locations have event space for small to large gatherings. In order to utilize these spaces, hustle commons members must coordinate with our events team at [email protected] These spaces are not available without booking them through our team.

How do I get on the waitlist for a permanent office or workspace?

To get on the waitlist, please submit a request at our help center with the location and desired office/workspace size.

Is the membership really month-to-month?

Yes! The full membership is month to month. All payments are billed in advance. There is no need for any long-term contract. This helps the small teams to pay only when their teams are growing.

How does the billing process work?

Your first invoice will be created on the day you join hustle cowork and fee will be calculated on a pro-rata basis for the number of days remaining in the month. All payments are advance payments. You will receive a reminder for the next month billing 5 days prior to the start of the next billing cycle. You can make the payment through credit card, debit card, internet banking, cheques or cash.

When booking workspace or conference rooms, you will be billed at the time of the reservation. The conference room will be reserved on first come first served basis. Availability calendar will be posted online for you to see.

Discounts and trial

Will I get any discounts if I register for a yearlong agreement?

Yes, we respect the long term commitment you have for your business and will offer your 2-month free membership if you register for year long contract with advance payment.

Pay for 3 months and get 4th month free

What is 7 days’ free trial?

We used to offer a 7-day trial, but we don’t anymore. We still understand that you might want to test the service and so we offer a day pass at just Rs.100. Sunday is an open day and you can come for free. Open day seats are subject to availability.

Cancellation policy

What is the cancellation policy or is there any notice period?

Your membership is month to month and you can cancel at any time. You will be charged on the first of every month and this amount is non-refundable once paid in case you decide to cancel your membership in the middle of the month. If you have any credits, like for conference hall booking, they will also be canceled with the membership and cannot be cashed out. You are welcome to use all your credits before leaving.

There is a notice period of 1 month required to cancel membership at hustle Cowork.

Questions?

Call us and speak with a Community Manager to answer any questions you may have about coworking.

+91-9818-819-266

Risk Free Trial

Try our workspace risk-free. First Day Pass at Rs.100 only so that your can experience the Hustle Cowork firsthand.

BOOK A DAY PASS

Book Meeting / Conference Room

Book Meeting and Conference rooms at Hustle Cowork starting at Rs.100 only for the first hour.

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